Privacy Policy | Hygge Flower Studio

Contact details

Name: Hygge Flower Studio
Address: White Post Nursery, Langford Budville, Wellington, Somerset TA21 0RW
E-mail: hello@hyggeflowerstudio.com

The type of personal information we may collect and how we get it

We may currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details).
Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form or social media.
Products and services you have purchased from us, as well as have been interested in.
Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in.
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.

How we use your information

We may use the information that you have given us in order to:

Assess an enquiry for a product or service, including considering whether or not to offer you the product or service.
Manage any aspect of the product or service.
To improve the operation of our business.
For management and auditing of our business operations including accounting.
To keep records of our communications with you.
For market research and analysis and developing statistics.
For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and services. We may send marketing to you by email, phone, post, social media and digital channels.
For email marketing communications to provide you with relevant information and offers occasionally.
To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels.
To develop new products and services and to review and improve current products and services.
To comply with legal and regulatory obligations, requirements and guidance.

Sharing your Data

We may share information with the following third parties for the purposes listed above:

Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme.
Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

Your consent. You are able to remove your consent at any time. You can do this by contacting us by email hello@hyggeflowerstudio.com or writing to us at Hygge Flower Studio, White Post, Langford Budville, Wellington, Somerset TA21 0RW, if you wish to make a request.

How we store your personal information

Your information is securely stored and we keep your personal information (as detailed above) for:

as long as we have reasonable needs to, such as managing our relationship with you and also managing business operations and accounts.
as long as we provide you with services and goods.
as long as someone could bring a claim against us and/or
retention periods in line with legal and regulatory requirements or guidance.

We will then dispose of your information by removing all details and data held about you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please email us at hello@hyggeflowerstudio.com or write to us at Hygge Flower Studio, White Post, Langford Budville, Wellington, Somerset TA21 0RW, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you have the right to make a complaint to complaint@hyggeflowerstudio.com or by using our contact form on the website.

You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Other General

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.